Cases and cross-checks

Work a case

1. Open Cases and create a case for the issue you are following up.
2. Record the context and connect the relevant user, wallet or transaction where the form provides that relationship.
3. Update notes and case status as the review progresses. Preserve the reason for your decision.

Run cross-checks

Use Cross-check to inspect the checks available in your build. Review each reported problem against its underlying records. Resolve an editable draft or reference error through the app, and use an adjustment for a posted transaction when appropriate.

Keep a human review step

A clean check result is not a regulatory approval or independent AML/KYC assessment. Use the results to identify data-quality work, then review the actual records and supporting evidence before relying on an export.