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Troubleshooting

Updates and version information

Check your build and keep a backup before updating.

Find your version

Open Help → About inside the desktop app. Note the app and engine versions when reporting an issue. The website changelog distinguishes work in development from published releases. A development entry is not a downloadable release.

Update carefully

  1. Back up the complete workspace and finish pending work.
  2. Check for updates from Help → About where the installed build supports it, or use a published installer from the official download page.
  3. Follow the installer or update prompt. Reopen the workspace and verify the records you were working with.

If no update is available

Development builds may show that updates are unsupported. A “Not available yet” download label means no installer URL is published for that platform. Do not treat an unpublished release as a failed local installation.

Continue reading

Download and install →Back up and restore a workspace →Troubleshoot common problems →

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