Troubleshoot common problems

The workspace does not open

Confirm you selected the vault folder, not an export or a parent directory. Check that the folder is present, writable and not held open by another app instance. Keep a copy before attempting recovery. If the app reports a schema or integrity problem, save the exact message and do not manually rewrite ledger history.

A save or export fails

Read the validation message, check required fields and confirm the selected user, wallet, date range and amount. Check available disk space and folder permissions. For an apparently empty export, confirm scope and whether sample records were excluded.

Send a useful report

1. Record the app version, operating system and whether the issue occurs in a sample workspace.
2. Write the steps to reproduce, expected result and actual result. Copy the exact error text after removing personal data.
3. Use the feedback form to report an issue. Do not include passwords, private keys, full vaults or customer documents.

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